Entries Tagged as 'Customer Service'

Monday, October 29th, 2007

Potential for becoming T-H-E blankie!

Dear Sonya and crew,
Our “Blankie” (for my great granddaughter, Addie) was so loved by her mother it brought tears to her eyes, she loved it so much.  She is a sentimentalist like her grandmother. It was adored by all who were at Addie’s baptism dinner. 
Her other great grandmother loved it, too, wanting to know where I […]

Wednesday, October 17th, 2007

HOLY SHEET — they loved it!

Dear Sydney,
The blankets I ordered have both arrived and are already well loved and used by their recipients. The sheetie blankie is absolutely gorgeous and so unique and the herringbone patterned blanket is an instant classic! Thank you for making such beautiful products. They were well worth the wait!
Sincerely,
Meghan M.
———-
Meghan — thank […]

Monday, October 8th, 2007

It really was worth the wait — thanks for the recommendation!

Hi Sarah,
I received my blanket today - it is so beautiful. Thank you so much for having me wait - I love the Hazel blanket. I am so happy with it. You do beautiful work. Now I have to think of getting my other sons a blanket for […]

Wednesday, September 26th, 2007

Mistakes are human and natural… Great customers make it easy to make a wrong — right.

Todd,
I received the blanket in time for the Christening and it was a big hit! As a business owner myself (ironically, I own a shipping company), I understand the human factor very well. Mistakes happen… but it is the corrective action that determines the success of the business.
Although, there was an error, your wife and […]

Wednesday, September 26th, 2007

We LOVE it when LOVE is “sew” in the air…

Sarah,
Just wanted to let you know that I LOVED LOVED LOVED the blankets.  They were a huge hit.  The blanket was beautiful.  I am so happy you were out of the other one.  I just ordered another one for my friend.  I am hoping you are out of it again so I […]

Tuesday, September 25th, 2007

Cheers all the way around!

I just wanted to say thank you for your beautiful blanket!
Not only is the quality and appearance of your blankets superior…but your staff is wonderful!!
I placed this order last minute…and Sidney was incredibly helpful (and patient) in putting it all together.
I couldn’t be happier…and everyone really loved it.
Thank you so much! You’ve […]

Sunday, September 23rd, 2007

It was worth every penny…

I just wanted to write your company a little note to say THANK YOU for the amazing blanket I received just a few minutes ago.The embroidery is perfect! The presentation of the package is perfect! It really shows how much you care about each order that leaves your hands. I was excited to find […]

Friday, August 3rd, 2007

A penny for your thoughts…

While we love what we do — customer feedback is critical to our continued success. We’re out to help you keep up your status as the thoughtful gift giver you are (and are known for being) — and WOW! your friends, family and co-workers we the ultimate baby/baptism gift that will be loved and cherished […]