Entries from September 2007

Wednesday, September 26th, 2007

Mistakes are human and natural… Great customers make it easy to make a wrong — right.

Todd,
I received the blanket in time for the Christening and it was a big hit! As a business owner myself (ironically, I own a shipping company), I understand the human factor very well. Mistakes happen… but it is the corrective action that determines the success of the business.
Although, there was an error, your wife and […]

Wednesday, September 26th, 2007

We LOVE it when LOVE is “sew” in the air…

Sarah,
Just wanted to let you know that I LOVED LOVED LOVED the blankets.  They were a huge hit.  The blanket was beautiful.  I am so happy you were out of the other one.  I just ordered another one for my friend.  I am hoping you are out of it again so I […]

Tuesday, September 25th, 2007

Cheers all the way around!

I just wanted to say thank you for your beautiful blanket!
Not only is the quality and appearance of your blankets superior…but your staff is wonderful!!
I placed this order last minute…and Sidney was incredibly helpful (and patient) in putting it all together.
I couldn’t be happier…and everyone really loved it.
Thank you so much! You’ve […]

Sunday, September 23rd, 2007

It was worth every penny…

I just wanted to write your company a little note to say THANK YOU for the amazing blanket I received just a few minutes ago.The embroidery is perfect! The presentation of the package is perfect! It really shows how much you care about each order that leaves your hands. I was excited to find […]